Visitor
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4 Messages
Can not get my Apple TV app to stream to two tvs in the same house.
I have a Sony smart tv connected to infinity in one room (connected to main box) and another LG smart tv also connected in a different room. When I activated Apple TV (through Xfinity), I find it only plays on the Sony tv and not the LG. My understanding is that any streaming app (I.e. Apple TV) once activated through the main box does “not” have to reactivated for each separate tv in the house.
Any suggestions as to why the Apple app won’t activate on the second tv?
XfinityChristy
Official Employee
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2.4K Messages
13 days ago
The reason you're running into this issue is that Apple TV+ is a separate service that needs to be activated on each individual device, even when you're using the same Xfinity account. Think of it like this: your Xfinity account is the key to getting into the app store, but your Apple ID is the key to unlocking the Apple TV app on each TV.
You'll need to open the Apple TV app on your second TV and sign in using your Apple ID. From there, it will prompt you to link your Xfinity subscription to that specific device. I know this isn't the simple "it just works" solution you were hoping for, but I hope this helps you get everything set up. Please let me know if you have any other questions.
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