Bravo DVR recordings Freeze During Playback

@user_c3ec23 it happens to me a lot on bravo too!!!! Just happened around 43 minutes on the Salt Lake City housewives this week. Happens every week with Vanderpump rules. 

but it’s not just bravo. It also happened on TLC shows. 

Yes! Right around 43 minutes for me too. So frustrating! Then it says I can watch it on demand, but you can’t fast forward through the on demand recordings and I’m not about to sit through 43 minutes of the show again. 

Interesting! When it happens to me it doesnt offer another option, it just freezes with the sound still going...

@XfinityPaula

Thank you for your help. I just tried from my computer and I can confirm that the issue does NOT happen on a MacBook. I do not have an android device to test, but I did just attempting to watch the same Bravo program on my iPad and the issue happened but when I picked up on my computer it does not. Therefore it does appear to be an iOS issue.

I know I would prefer to watch it on my iPad, so if theres something I can do to remedy this issue please let me know. Thank you! 

Thank you for sharing those details with us. Please send us a Peer to Peer message so that we can dive into this further and review our next steps! Thank you. 

@XfinityPaula​ I am having a similar issue. When fast forward when watching bravo show it freezes/stops playing around the 40 minute mark. Some bravo shows will not playback at all.

That would frustrate me! Let us dive into this together. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

@XfinityPaula​ The same happens to me on my iPad and laptop.  If the laptop freezes at a certain point and then I try to watch on my iPad, it is frozen, but with sound, at the same point. 

Good evening, @charlielemon16, and thanks for reaching out about your playback issues that you've been experiencing. In the OP, the author was specifically talking about DVR recordings from Bravo. This has been identified as a known issue that our engineers are working hard to resolve as quickly as possible.

Are you seeing this with other recordings as well, or just on Bravo recordings? -Macey

Same here.  This has been going on for way too  long

Ugh, me too.  Only bravo on my iPad and I’m about to give up on xfinity altogether.  So annoying!  I pay too much for this! 

Thanks for taking the time to reach out to us regarding your issues with recordings on Bravo. I would like to ensure that we get to the bottom of this as we have engineers working diligently to get to the bottom of the issue. Can you please confirm the name of the program you have most recently had an issue viewing and the date and time of the recording? 

I am having a problem with Bravo and playback on Demand.  The picture freezes but the sound continues.  it happens even if you don't try to fast forward through the commercials.  It is really frustrating 

@tam611 Thank you for reaching out here on our Xfinity Community Forum. I am so sorry to hear about this issue that you are also experiencing, and I would be more than happy to help. I see that our Xfinity engineers are looking into the issue at the moment and working on a solution, however, we don't have any information on when that might be completed. Thank you for your patience while we work to get this resolved once and for all. Are you experiencing this same issue on any device you try to playback your Bravo recordings on, and does this issue occur when you are watching on the Xfinity Stream App and the Xfinity Stream web portal?

@tam611​ I’ve been having the same issue on my Roku for months.  I’ve tried contacting customer service, I’ve tried calling customer service, they have been completely worthless. I spend almost $200 a month on Xfinity services and I’m stuck with this mess. I will be looking into this further to do what’s necessary to get out of this worthless contract and I will never use Xfinity again. The customer service is absolutely pathetic. And so is the streaming app. What an absolute scam 

Hello @user_ef81cb! Thank you for sharing your experience. I wanted to check in with you to see if this is still happening on your end? Does this also happen on the stream portal? At this time, our engineers are aware and are actively working to find a resolution to this problem. 

I have tested it on all of my devices.  IF you try and fast forward through commercials Just about the 35-40 minute mark its freezes.  If I watch all the way through it will play but the audio gets out of sync, Happens on   Iphone, Ipad, computer and TV. Just seems to be Bravo for me.  It is really interfering with my housewives

Thanks for letting us know about this, @user_ef81cb. We're working on getting this issue resolved for you now. Would you be willing to provide the date that this happened, along with what program you are trying to watch? Thank you!

This has been happening FOR MONTHS!!! Get your crappy service working!! And get some people in your customer service who can actually provide customer service! An utter joke! 

Hi there, @user_371078, thank you for reaching out and sharing your experience with us through our Xfinity Forums. I certainly know how frustrating and quite annoying it is when your favorite show keeps getting interrupted or frozen. Please rest assured, you have reached the right team for assistance. 

What type of device are you experiencing the issue on? Have you tested out our Stream portal on a desktop computer or laptop, does the issue persist?

I have tested it on all of my devices.  IF you try and fast forward through commercials Just about the 35-40 minute mark its freezes.  If I watch all the way through it will play but the audio gets out of sync, Happens on   Iphone, Ipad, computer and TV. Just seems to be Bravo for me.  It is really interfering with my housewives. 

Good evening, @user_0c2fe3, and thank you for reaching out through our Community Forums page with your Roku concerns when using the Xfinity Stream app to watch DVR recordings.

Our engineers have been working to get this issue with Bravo corrected, so I would love to look into this further with you tonight. I understand that you've worked with our customer support previously, but I would love the opportunity to assist if possible. For additional support, please send a Private Chat message over to our team.

To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select “Xfinity Support” and you will be able to speak with the next available specialist.

Thank you so much for taking the time to reach out to us here to let us know about the issue that you are having viewing recordings on Bravo through our stream app. Can you tell me the date of the most recent recording that you experienced this issue with? 

Hi there, I am sorry to hear you are having issues with Bravo on the Xfinity Stream. You are in the right place and I am happy to troubleshoot the issue.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

What does the peer to peer chat icon look like? I would like to report this same problem with Bravo on IOS devices.

@user_141eba​ my EXACT issues! Frustrating. 
I usually just give up! 

Same thing, bravo dvr recordings. Mine also will not all me to FF through commercials. Freezes and won’t continue playback. Sometimes audio and video aren’t synced. No other channel does this . Very frustrating!!! 

@user_9e6444​ same! Same thing, bravo dvr recordings. Mine also will not all me to FF through commercials. Freezes and won’t continue playback. Sometimes audio and video aren’t synced. No other channel does this . Very frustrating!!! 

@Carnbarn​ Same thing, bravo dvr recordings. Mine also will not all me to FF through commercials. Freezes and won’t continue playback. Sometimes audio and video aren’t synced. No other channel does this . Very frustrating!!!  months now.