1 Message
Black Screen
I was watching Xfinity Stream when all of a sudden the screen went black (Samsung Frame). All other apps work on the tv.
1 Message
I was watching Xfinity Stream when all of a sudden the screen went black (Samsung Frame). All other apps work on the tv.
XfinityPaula
Official Employee
•
1.3K Messages
9 days ago
Hello user_l8fuzq. Thanks for sharing the trouble you had with the Xfinity Stream app. I'm sorry to read that the app cut out working and resulted in a black screen while you were watching a program. I have not experienced an issue like this, I'm sure it's annoying and a bit frustrating. If you closed the app and relaunched it did the menu options and programming return? Is the app showing any error messages or codes?
I would love to help figure this out and make sure that the app is working again for you.
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