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Tuesday, March 4th, 2025 12:28 PM

Black Screen

I was watching Xfinity Stream when all of a sudden the screen went black (Samsung Frame).  All other apps work on the tv. 

Official Employee

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1.3K Messages

9 days ago

Hello user_l8fuzq. Thanks for sharing the trouble you had with the Xfinity Stream app. I'm sorry to read that the app cut out working and resulted in a black screen while you were watching a program. I have not experienced an issue like this, I'm sure it's annoying and a bit frustrating. If you closed the app and relaunched it did the menu options and programming return? Is the app showing any error messages or codes?

I would love to help figure this out and make sure that the app is working again for you.

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