U

Visitor

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1 Message

Thu, Sep 30, 2021 12:29 PM

Black screen and no sound

While streaming on my phone, after about 5 min my screen goes black and I have to restart. It seems to be timing out?

Official Employee

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412 Messages

2 m ago

Hi, @user_d529d2! Thanks for spending your time to reach out to XFINITY and for patiently waiting for a response. I am sorry to learn about this experience with your mobile screen going black and having to restart your phone whenever you stream. I always stream on my phone as well so I understand the inconvenience that this can cause. We can help. Have you tried uninstalling and reinstalling the app to see if that resolves the black screen issue? Would you mind also confirming if you are experiencing this issue on multiple devices?

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