ajones33619's profile

Regular Visitor

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8 Messages

Sat, Jul 2, 2022 11:27 AM

BET DVR recordings

So since BET ondemand content has been reduced I record the the shows I want to watch. Most times I can’t watch them on the Stream app without them freezing or the audio going out. I can watch them on the TV with Dvr with no issues. The steam app on my iPad and my tv’s does the same thing. About 10 minutes in the picture completely freezes. You can fast forward but the picture stays stuck in the frame in which it stopped. Downloading the program yields the same viewing disappointment as well. 

Official Employee

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325 Messages

1 m ago

Hi there. Thank you for reaching out to us and creating a post. You have reached the right team to assist you. We can definitely look into this and troubleshooting. We may need to open a ticket to resolve this issue. 

Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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