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mardukes
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Conversationalist

Regular Visitor

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7 Messages

Thursday, March 12th, 2026 4:16 PM

Audio/Video out of sync on Xfinity app installed on smart TV

I have a TV directly wired to the Xfinity modem and a computer on the home network.  I'm watching the Golf Channel.  On the TV the audio is widely lagging the video.  On the computer it is fine.

What [Edited: "Profanity"] wrong with your app?

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1 hour ago

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XfinityEricB

Official Employee

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3.1K Messages

2 hours ago

 

mardukes Thanks for reaching out to us about the app audio lagging behind the video. I can understand how that would be rather annoying, and I'm happy to help get this fixed for you. Since the issue started have you tried any troubleshooting like uninstalling the app and reinstalling, as well as, a power cycle of the TV?

 

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