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user_mrd561
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Visitor

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6 Messages

Wednesday, May 7th, 2025 12:31 AM

Audio issues with iOS and stream app

I have been having issues with audio cutting in and out. Spoke with a rep that stated there is an issue with iOS and the stream application. Is this being worked on?

Question

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Updated 

14 hours ago

26

3

user_vtehyv

Visitor

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1 Message

3 days ago

I've been having the same issue on my iphone and ipad starting today, May 6th, and I would like an answer to this question too.

1

user_z5gyek

Visitor

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1 Message

3 days ago

Me too. iPad and iPhone each have xfinity stream. Audio stops then starts then stops. Just started today. On all channels. And it has to be the app only because I can watch you tube videos or hbo max and sound is perfect. 

1

0

XfinityShawn

Official Employee

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1.4K Messages

 

user_z5gyek Do you have the latest update for the app? Are you also running into any error codes?

 

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14 hours ago

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Eng659

Regular Visitor

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5 Messages

3 days ago

Updated IOS 18.4.1 same audio problem started

1

XfinitySeth

Official Employee

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37 Messages

Sorry to hear you're running into a similar issue after the recent iOS update Eng659, and thank you for taking the time to let us know about it. Just to clarify, this issue was not happening prior on iOS 18.4.0 or earlier? Have you attempted to uninstall the Xfinity Stream app and then reinstall?

 

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14 hours ago

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