Visitor
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3 Messages
Audio Issue
Programs downloaded to my iPhone keep losing audio 20 to 30 minutes in. It is very frustrating and I would love a simple fix to this. I have shut everything down, rebooted and even reset the recording. Please help. Other recordings play just fine for the most part. Thank you.
CCMacey
Gold Problem Solver
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541 Messages
2 years ago
Good morning, @user_771263, and thank you for reaching out through our Community Forums page for help with your recording playback concerns. I understand how frustrating this would be when you're trying to watch your favorite shows on the go- I love using the Stream app when I'm waiting on my daughter to get out of school to stay caught up!
Are you seeing issues with the recordings on other devices as well, or only on your iPhone? Are the recordings from one specific channel, or all recordings?
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user_771263
Visitor
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3 Messages
2 years ago
The problem is only when replaying on my iPhone. Seems to happen with one specific program and about 20-30 minutes in.
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user_6f07e1
Contributor
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30 Messages
2 years ago
Getting no sound is channel specific. Some channels have sound and some do not. Reloading the app doesn’t fix the issue.
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user_771263
Visitor
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3 Messages
2 years ago
The audio problem continues. I tried removing the streaming app and reinstalling it. Also removed and re-downloaded the program. It seems to only happen on one particular program and never at the same point. Sometimes it would go 30 minutes and then go silent. But today it only played two minutes and the audio went out. I don't know what else to try. Any suggestions?
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