Frequent Visitor
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5 Messages
Audio issue on Stream downloads
Twice lately I've downloaded Late Night w/ Seth Meyers only to have the audio track drop out after a few minutes and never return. If I actually stream the show, or watch it on the DVR, it's fine.
I even just returned the download of last night's ep and re-downloaded it, and it still happens at the exact same spot (just short of three minutes into the recording).
Responses
MikeB39A
Problem Solver
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457 Messages
4 m ago
Try powering off your device and then reboot after a few minutes. (Clears the memory, etc)
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ComcastMichele
Official Employee
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343 Messages
4 m ago
@Ibman, Thanks for taking the time to reach out to us regarding your audio issues. Have the issues still persisted after a device reset?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Smc1193
New Poster
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2 Messages
3 m ago
Same issue. I've tried on several different devices and get the same outcome. I've deleted the app and reinstalled, refreshed and rebooted X1 box to no avail.
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Smc1193
New Poster
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2 Messages
3 m ago
I am having the same problem on CBS downloads. This used to work fine for mr but I'm not sure which update corrupted it.
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lbman
Frequent Visitor
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5 Messages
3 m ago
Well, I'm no longer having the issue with Seth, but I am now having it with Colbert. Seven minutes-ish in, without fail, audio goes away. Deleted app, rebooted, re-downloaded, still happens.
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