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Visitor

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1 Message

Tue, Aug 10, 2021 11:06 AM

Audio disappears on Xfinity streaming app

This is a strange one. While using the xfinity stream app on iPad, iPhone or PC, if a comcast commercial comes on, it kills the audio. I have to exit and reenter the app to get the audio back. It occurs whether on wireless or ethernet. What's going on?

Visitor

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3 Messages

3 m ago

Same!! But closing app is not solving this for me

Official Employee

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270 Messages

Hello @user_ea63ca, thank you for reaching out to us on our Community forums. Are you seeing this issue on one specific program or on all titles on the stream app?

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Official Employee

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378 Messages

2 m ago

Hi, @user_39b6a9! Thank you so much for reaching out to XFINITY over our forums page for help with the XFINITY Stream app audio concern. I am sorry to learn about this experience with how the audio gets killed whenever a Comcast commercial comes on. I love streaming video through the XFINITY stream app so I can understand the inconvenience that is caused when having to exit and renter the app. We are the perfect team to help! Let’s get this fixed. To further assist, I will pull up the account for further troubleshooting. Thank you for your time and for bearing with us. To get started, would you mind sending us a private message with your first/last name, full address, and XFINITY ID that you use to log in to the app? You can start by clicking the chat icon located in the top right corner ofther forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

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