Audio and Video not in sync

Xfinity what is happening? I thought you had fixed this problem however it is back audio and video are not working together.

Responses

XfinityChristy

Official Employee

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1.5K Messages

11 months ago

@Melrita I am sorry to hear you are having this issue again and would like to look into it with you. Have you had a chance to reboot your connection since this happened?

3

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Melrita

Visitor

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6 Messages

I checked for updates for the app and for tv. Reboot did not work. Deleted the app and then re added. None of it worked.

11 months ago

0

XfinityThomasB

Official Employee

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1.3K Messages

Ahh! Gotcha. Is this with a Roku Smart TV? There has been a known Roku issue related audio/video sync. Appreciate you keeping us in the loop.

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11 months ago

0

U

user_taw4gy

1 Message

I am having a similar issue with the streaming app I have installed on my tablet. When I try to watch shows I have recorded, the video will stutter then the video and audio will not be in sync. Or the audio will cut in and out. It's awful. The recordings on my tv dvr are fine, it only seems to be when you view them via the app.

11 months ago

Xfinity Stream App

Melrita

Audio and Video not in sync

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