markDouglas's profile

Contributor

 • 

25 Messages

Thursday, January 25th, 2024 2:05 PM

Closed

apps not working in 4K HDR

Some apps on my Xfinity 4K cable boxes stopped showing in 4K HDR. it was working a few weeks ago. now no more 4k HDR. using Xfinity AppleTV app on my X1 cable box.

xfinity needs to fix their AppleTV app.   The app did work in 4K HDR at one time.  on both my 4K boxes.  stopped working in HDR about 3 months ago.

Official Employee

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1.2K Messages

8 months ago

Hello @markDouglas, thank you for taking the time to reach out on social media.  I understand your concern with the apps, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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