U

Visitor

 • 

1 Message

Thursday, December 15th, 2022 12:22 AM

Closed

Apps and menu are all blank or grey

On my Xi6-A box all of my menu items and on demand options are all grey boxes. No channels listed or on demand movies are visible. I've gone to the Xfinity office and switched to a new box and the same result. I'm so frustrated! 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Gold Problem Solver

 • 

2.9K Messages

2 years ago

Hey there, @user_a2595e

 

Our team here is here to help you out! Are you recieving any error code along side the grey out options regarding the TV service? Let us know and our Xfinity team here through our forums will help you out the best we can. Thank you for your patience and for taking the time to speak with us! 

forum icon

New to the Community?

Start Here