New Poster
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3 Messages
Appletv+ episodes missing from menu
On my TV...I select my AppleTV Show and hit the Episodes button no seasons or episodes appear. Three columns all blank. This started a few days ago. All Hulu, Netflix, HBO Max episodes how up, only Apple tv is missing episodes. I've already reset 3x, refreshed 3x, unplugged and waited 20-30 minutes the plugged back in 2x. Tried calling CS, wait time was 6 minutes.....EDIT: as of 8/9 11pm the episodes appear. Oddly the brief description on the main page is showing "not available".....I'm just glad to get to view the episodes.
Accepted Solution
CCBrian1
Contributor
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367 Messages
3 years ago
Hello @NanaMJA77, thank you for reaching out to us through our Forums, and thank you for your patience while awaiting our response. I understand that you've been experiencing some issues with Appletv+, with seeing episodes. I appreciate all the steps you have taken to try resolve. I would have taken similar steps as well. It's great to hear you are now able to see episodes, the issue is resolved. Our team worked through this and made changes to get Appletv+ episodes back. To confirm, all is working properly now is that correct?
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MHarmon18325
Visitor
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8 Messages
3 years ago
I encourage all users to go to the App Store and give this app a one star review and then tell everyone why! THIS will get the attention of Xfinity (as this forum apparently doesn't).
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