1 Message
Apple TV Xfinity Stream Audio Cutout
So I am tired of having to call in every month to request a credit for the Xfinity Stream app because I'm constantly dealing with the audio cutting out for 2-3 seconds every 5-10 mins. The AppleTV is hardwired to an ethernet connection. It happens on all channels. Do not experience any problems with audio on any other apps on the AppleTV only the Xfinity Stream app.
XfinityDilary
Official Employee
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1.7K Messages
2 months ago
Thanks for posting on our community forums, SteveGDubV. I'm sorry to hear about the Xfinity Stream App Audio issues. What troubleshooting steps have you taken so far? Did you try uninstalling and reinstalling the app? Is your TV up to date with the latest iOS?
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Anon1529154
Contributor
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12 Messages
20 days ago
Same problem here. The dropouts seem to have started in the last month or so. I have 4 Apple TV boxes - 3 on Ethernet, one on WiFi. They all have this problem.
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