3 Messages

Sunday, June 30th, 2024

Closed

Apple TV missing DVR Recordings tile

I’m returning to Xfinity and new to the NOW package. I’ve downloaded the Stream app to my Apple TV but it’s missing the tiles for Recordings, Scheduled and Downloads that I see on the iPad and iPhone apps. If the Apple TV won’t show scheduled items or recordings I may as well cancel NOW. I’ve tried the app on the smart tv side of things and that doesn’t work at all. 

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Official Employee

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955 Messages

1 year ago

Hey there, @lindy2112. Please provide us with more details regarding your issue. Do you have NOW TV or just NOW Internet? NOW TV comes with 20 hours of DVR content but if you downgraded your service from X1 to NOW TV, you will have lost your previous recordings according to our article on that service. 

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