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lindy2112
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Sunday, June 30th, 2024 4:52 AM

Apple TV missing DVR Recordings tile

I’m returning to Xfinity and new to the NOW package. I’ve downloaded the Stream app to my Apple TV but it’s missing the tiles for Recordings, Scheduled and Downloads that I see on the iPad and iPhone apps. If the Apple TV won’t show scheduled items or recordings I may as well cancel NOW. I’ve tried the app on the smart tv side of things and that doesn’t work at all. 

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5 months ago

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XfinityBradM

Official Employee

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655 Messages

5 months ago

Hey there, @lindy2112. Please provide us with more details regarding your issue. Do you have NOW TV or just NOW Internet? NOW TV comes with 20 hours of DVR content but if you downgraded your service from X1 to NOW TV, you will have lost your previous recordings according to our article on that service. 

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lindy2112

3 Messages

Hi, my billing says I have NOW TV. Also during purchase I asked and the rep said there was dvr storage. It seems I can see the dvr recordings if I’m on my phone but not when using the Apple TV. 

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5 months ago

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XfinityDena

Official Employee

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2.5K Messages

Here is a link: https://www.xfinity.com/support/articles/now-tv-overview that goes over what is included with Now TV @lindy2112

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

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lindy2112

3 Messages

Thanks for that link, it seems to confirm the AppleTV app is not fully supported so I can go ahead and cancel. 

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5 months ago

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XfinityKrista

Official Employee

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1.5K Messages

We're sorry NOW TV did not work out for you. Thanks for taking the time to reach out today. Here are the instructions on how to cancel NOW TV service: 

 

  1. Navigate to the home screen on your device.
  2. Select Settings at the bottom of your screen.
  3. View your current subscriptions.
  4. On the Manage subscriptions page, select Unsubscribe.
  5. To confirm you’d like to unsubscribe from NOW TV with Peacock Premium, select Unsubscribe again.
  6. Your NOW TV and Peacock Premium subscription will end immediately. Select Unsubscribe to continue.
    • Note: While your subscription will end immediately, it may take up to one day to reflect on the Manage Subscriptions page on your TV.
  8. You’ll see a confirmation message that you’ve successfully canceled NOW TV and Peacock Premium. Select Okay to finish.

I want to make sure you are fully informed and comfortable with the way your account is set up. Do you have any questions? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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