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1 Message
App not working on tv
I have had a brand new Samsung TV for about a month and up until last week I could stream the Xfinity app. My Comcast provider told me to return my cable box to save money and just stream the app and that was great. Now the app states we had a problem reaching the configuration server and it will not load even when I re-download it. All of my other apps work. When I called Comcast they don’t know about Samsung, I can’t imagine I am the only person with a Samsung TV. How do I get my app to work again
MGoble2019
Frequent Visitor
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7 Messages
6 years ago
I have the same issue with my two Samsungs. I talked to Xfinity last night and was told that they are aware of it. Looks like this happened to LG's also . If you click on one of the suggested shows floating above the Xfinity stream beta app, you might be able to sneak your way into the app.
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XfinityEvan
Official Employee
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23 Messages
6 years ago
Hi Bhakimi,
There was a recent connectivity issue to some of the services required for the app launch and sign in process on our Smart TV platforms. A fix was deployed this morning which should have cleared it up. Can you please try again, and send me a direct message if you are still encountering issues? Sorry for the inconvenience, and happy streaming!
Regards,
Evan
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misha_b
New Poster
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2 Messages
6 years ago
Did this issue ever get resolved? I'm getting the same thing on my LG TV. "We had a problem reaching the configuration server
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IGcammyM
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1 Message
6 years ago
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nadinegh
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1 Message
6 years ago
My Samsung Xfinity Stream Beta worked this morning, but has now been stuck on the loading page for the last few hours.
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Bucciarelli721
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1 Message
6 years ago
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Rustyben
Expert
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24.6K Messages
6 years ago
uninstall the app. unplug the TV for 3+ minutes. plug back in and reinstall app. sign in and carefully accept the terms and conditions of using the app as you sign in. working?
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Sam641
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1 Message
6 years ago
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Alysac_97
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1 Message
6 years ago
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