New Poster
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8 Messages
App Not Showing Programs That Are Recorded on DVR
Since the last update, tv programs that are showing up as recorded on my home DVR are NOT showing up on my app - meaning I’m only able to watch those shows if I’m watching my tv (which makes the app pointless). Also, cannot delete shows from the app until the show’s time runs out and the “delete now?” prompt pops up. FIX THESE ISSUES!!
user_9gl6qr
Visitor
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1 Message
5 days ago
I am having the same issue for the past 3 days. What is the solution?
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XfinityBenny
Official Employee
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1.3K Messages
3 days ago
@Floydieroo Thanks for sharing and bringing this to our attention. We can forward the feedback, and ensure it's documented for our engineers. We appreciate you making this a great place for engagement. - To make sure you do have the best performance for finding the recordings, please ensure you have the latest version of the app. If there are no updates to download, uninstall and reinstall the app for a fresh start.
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XfinityAlyssaA
Official Employee
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2.4K Messages
2 days ago
Good afternoon @Floydieroo, and thank your for your patience while our backend team worked to repair the issues with your DVR settings and I see that you mentioned it has been resolved, is that correct? Do you have any other questions or concerns our team can help with?
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