Amber alerts in endless loop

@XfinityAdrienne​ 

I am using the Xfinity stream app on a Roku. This issue has been occurring since I have switched to the app. It has been happening for multiple years (see prior post). It will happen on both Roku devices running the app. No amount of resetting or delete/reinstall attempts will fix it.

Good morning, @user_cb074c we would like to gather some additional information and look into this. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

Considering I'm on multiple days of "support", I'm hesitant to mark this as a solution.