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user_cb074c
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4 Messages

Monday, September 9th, 2024 12:38 PM

Amber alerts in endless loop

Every amber alert plays in an endless loop long past the expiration. Ihad one expire yesterday that is still going on a loop. It makes it impossible to watch anything. 

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1 month ago

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XfinityAdrienne

Official Employee

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1K Messages

4 months ago

Hey there, user_cb074c! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about the troubles with the Amber Alerts looping. Can you share with us any troubleshooting steps that you have completed? Does this occur on all boxes within the home?

 

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user_cb074c

Visitor

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4 Messages

@XfinityAdrienne​ 

I am using the Xfinity stream app on a Roku. This issue has been occurring since I have switched to the app. It has been happening for multiple years (see prior post). It will happen on both Roku devices running the app. No amount of resetting or delete/reinstall attempts will fix it.

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4 months ago

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XfinityJoe

Official Employee

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615 Messages

Good morning, @user_cb074c we would like to gather some additional information and look into this. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_cb074c

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4 Messages

Considering I'm on multiple days of "support", I'm hesitant to mark this as a solution. 

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4 months ago

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user_hfrl7w

1 Message

1 month ago

And it's an endless loop. It's frustrating.  I can only watch about 5-10 seconds of a recorded show then the amber alert plays. I get out of the loop, watch my recorded show for 5 seconds then the alert is back. Then I back out, watch 5 seconds,  then the alert starts again. I have the alert memorized. RIDICULOUS!!!

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XfinityAlyssaA

Official Employee

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1.8K Messages

Good evening @user_hfrl7w, and thank you for reaching out on our Community Forums to let us know that you are also experiencing this issue, we appreciate it. What troubleshooting steps have you attempted so far? When did this start?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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