Amazon Music not starting.

For the last 4 days, my Amazon Music App has not ben starting. Just a black screen, a short error message that starts with "Oops...", and then is dumps me back to the main menu. I have been told that this is a known issue and I have seen other posts discussing different issues with Amazon Music, but none with just the black screen and return to main menu.

I would like to uninstall and reinstall the Amazon Music App. Is this possible? If so, how can do this?

Any info is most welcome!

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user_a5788b

Visitor

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2 Messages

8 days ago

We are having the same issue. I was eventually able to talk with a real person on 2/17 and was told that he opened an incident report and said to try again in 36 - 48 hours. I tried again today (2/18) and got the same issue. Since the app came pre-installed, there does not appear to be a way to uninstall it and re-install it.

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user_10da95

Visitor

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3 Messages

Glad to know it isn't just me, but sorry to hear that the issue persists. Hopefully it will be resolved soon.

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8 days ago

0

XfinityJamesC

Official Employee

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2K Messages

Greetings, @user_10da95! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with one of the apps on your cable box, but you have definitely come to the right place for assistance.

We don't really have a way to uninstall and reinstall a third-party app on your cable box, unfortunately, but you may want to try clearing the locally stored data on your cable box. If the Amazon Music app is not starting correctly, this will effectively reset it back to its unused state. Please be aware, this action will also reset the rest of your apps, so if you are currently logged in to Netflix, Hulu, Disney Plus+, Peacock, etc., you will need to log in to all those apps again as well. You can find more details about how to do this here: https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage

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6 days ago

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user_a5788b

Visitor

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2 Messages

4 days ago

Not sure if you have retried lately but it appears Xfinity fixed this issue earlier this week.

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user_10da95

Visitor

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3 Messages

Sorry for the slow reply but, yes, the issues seems to have been resolved. *WHEW*

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1 day ago

0

Xfinity Stream App

user_10da95

Amazon Music not starting.

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