Visitor
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1 Message
Ads Freezing up On Disney+
Still no fix? August 2026 and reading this issue been going on for over a year? I just got the subscription not aware of this, it’s impossible to watch any shows whatsoever, I guess time to cancel
Visitor
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1 Message
Still no fix? August 2026 and reading this issue been going on for over a year? I just got the subscription not aware of this, it’s impossible to watch any shows whatsoever, I guess time to cancel
XfinitySean
Official Employee
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1.1K Messages
2 months ago
Hi there user_71ptth, thanks for taking the time to post here on the community forums! I'm sorry that Disney+ isn't cooperating with you. To get a better idea on how to help, can you provide more info about what's occurring? Is this happening when watching Disney+ on an X1 cable box or XUMO device, and if it's an X1 box, can you tell us which model you have from the X1 TV Box list?
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user_c25gpc
Visitor
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1 Message
1 month ago
Mine does this on ESPN+ 100% of the time. I have to back out every commercial break because it locks up. My ESPN+ is through Disney+ package. Is it Xfinity or Disney?
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