Regular Visitor
•
2 Messages
Account issue
Good Evening,
I’ve read of the same issue with other users in other areas of the form. Essentially I have my old service account still attached to my user ID. So when using any apps such as the XFi or Stream app it says I need to upgrade my service or add video service. Seems most people were successful when their accounts were unlinked. Looking for professional assistance.
I’ve read of the same issue with other users in other areas of the form. Essentially I have my old service account still attached to my user ID. So when using any apps such as the XFi or Stream app it says I need to upgrade my service or add video service. Seems most people were successful when their accounts were unlinked. Looking for professional assistance.
Responses
Rustyben
Expert
•
24K Messages
1 y ago
call 800-Comcast and select billing. ask the agent to make your current account username point only to your current account/address.
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