Zuimiimi's profile

Regular Visitor

 • 

2 Messages

Thu, Apr 16, 2020 5:00 PM

Account issue

Good Evening,

I’ve read of the same issue with other users in other areas of the form. Essentially I have my old service account still attached to my user ID. So when using any apps such as the XFi or Stream app it says I need to upgrade my service or add video service. Seems most people were successful when their accounts were unlinked. Looking for professional assistance.

Responses

Rustyben

Expert

 • 

24K Messages

1 y ago


@Zuimiimi wrote:
Good Evening,

I’ve read of the same issue with other users in other areas of the form. Essentially I have my old service account still attached to my user ID. So when using any apps such as the XFi or Stream app it says I need to upgrade my service or add video service. Seems most people were successful when their accounts were unlinked. Looking for professional assistance.

call 800-Comcast and select billing. ask the agent to make your current account username point only to your current account/address.

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