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Contributor

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36 Messages

Thursday, February 8th, 2024 2:11 AM

Closed

4K dedicated channel.

Since Xfinity hasn’t seen to get NBC Sports 4K as a channel on the cable side along with any of the other 4K channels that Comcast has worldwide, why not at least provide an app that lets us view NBC Sports 4K (also a Comcast company) on a continuous basis. That and maybe at least one or two other purely 4K channels?

Contributor

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36 Messages

5 months ago

Coming on 3 months and no answer yet about why this can’t be done or any progress towards moving this service into at least being as competitive with Fubo, DirecTV Stream or YouTubeTV native 4K offerings. 

Official Employee

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1.2K Messages

@user_e3c854 We apologize for the delayed response. Thank you for connecting with us here in our community about your 4K concerns. We will be happy to review this with you via Direct Message, so we may see what type of set up you have at home, and what 4K offerings are available in your area of the country. In order to discuss your account, we will need for you to provide your full name and address via a Direct Message. We look forward to your message.

 

 

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• Click the "Direct Message" icon (upper right corner of this page)

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• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

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• Press Enter to send your message.

 

I am an Official Xfinity Employee.
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Contributor

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36 Messages

@XfinityLinda​ Why can't you address it here in public? It's a simple question and everyone deserves to know the answer to why Xfinity is dragging it's feet on offering 4K. It's not like Comcast didn't make 45 BILLION dollars in 2023, and can't afford to spend a few million on upgrading it's facilities to broadcast NATIVE 4K to us. Even a regional sports network like NESN who doesn't have Comcast's giant resources has managed to do it. Or would it cut into Comcasts CEO's 33 million dollar paycheck (2022) or the President's/CFO's 42 million dollar renumeration (2022)? Or didn't they get a raise in 2023? Pobrecitos.

Official Employee

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924 Messages

 

Hello user_e3c854. At this time, we do not have any information on when or if NBC Sports will be in 4K.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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