Unable to log into my active xfinity account
For some reason I have multiple accounts under my email. It appears, from what I can see, I have a mobile account linked to one address (that I do not live at) and I’m guessing a second account somewhere for my internet where I do live. However, I’m unable to see the account for the internet which is the service linked to my actual home.
This also means I can’t manage my internet through the xfi app and is causing numerous issues.
I’d like my services added to one account, as they always should have been, and the ability to log in to my account and the xfinity apps to manage my services.
When attempting to log in I’m given options to choose between 2 addresses and neither one of them are the correct address where I have active service. When I do select one of those addresses I’m brought to a screen that says they’re not active or something along those line.
I’ve made multiple calls to the 1-800 number about this and no one has been able help.
I raised the issue prior to my install and was told to wait for the install until I can connect to my wifi and once that didn’t work I was told I had to wait a few hours for it to “connect on the back end”. We’re well past that as my internet install was last week.