U

Visitor

 • 

1 Message

Tue, Jul 5, 2022 1:18 AM

"No longer a customer"

After updating the app via the Google Play Store, the app tells me that "you are no longer a customer" and gives me links to pay my bill. However I am a customer and I am up to date with my payments. Please fix this.

XfinityAbbie

Official Employee

 • 

1K Messages

1 m ago

@user_a26c9e Hello and thank you for letting us know your concerns. Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help

forum icon

New to the Community?

Start Here