My service is out and can't get ANY HELP

Myself service has been down almost 48 hours and can't get help!!!! The 1800 number is down and the dumb assistant doesn't EVEN LOAD!!!@, NO INTERNET! NO CABLE! OAYING OVER $200/ MONTH FOR SERVICE THAT I DONT GET!!!!

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Responses

CCKrystal

Problem Solver

•

385 Messages

3 years ago

Good evening @user_c0d6fc. Thank you for your immense patience and for reaching out to our team regarding your internet services. I know how stressful it can be to be without services. We are here to help. I want to get right on this and get you back up and running again.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it

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Customer Service

user_c0d6fc

My service is out and can't get ANY HELP

CCKrystal

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