dadgren's profile

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972 Messages

Wed, Jul 20, 2022 9:47 PM

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ANYONE ELSE HAVE THIS PROBLEM? Disney+ has placed my account on hold and are saying next they will cancel my account.

I can no longer watch Disney+. A Xfinity employee on this forum said "a small number of Disney+ subscribers had a problem with payment". I want to be clear I paid my bill on time as I always do. Xfinity or Disney has messed up my Disney+ account. No one really cares about this problem. It is not possible for me to update my payment method at Disney+. I honestly believe the Xfinity "solution" is to wait for Disney+ to cancel my account, then maybe I can resubscribe to it. It is sad that Xfinity is doing nothing to solve this situation. From the image - when I click on "update payment" button it takes me to this Xfinity page. https://www.xfinity.com/support/articles/use-my-account-app 

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