Xfinity refused to return Non-Activated iPhone12 and exchange for iPhone Pro.
My wife bought iPhone12 from a local Xfinity store. They didn't have it so they ordered it. She received it a week later from FedEx, didn't want it and had not activated it. She went back to the store to request return and exchange for an Iphone Pro, but they refused it saying it's an online process, even they're the ones who did the order for her. So I phone contacted and also chatted online, Xfinity requested to have it activated first. The problem is if she activates it her current T-Mobile service would be disconnected and she'll be out of service for another week until Xfinity ships the new Iphone Pro to her. I asked them to just simply issue a FedEx Return label since it's still in unwrapped package which they just flatly refused. I wonder how much that'll cost if she had activated a brand new phone that she won't use and probably has to pay some restocking fees on top of all that.