Visitor
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5 Messages
Xfinity moble
After reading the previous post, I feel like all hope is lost. I understand the frustration and feel the frustration that person is going through, because I as well have had a problem with xfinity moble reps. There not that experience at all or nor can thy help you with anything. I've have spent days hours on the phone with customer service, I've ben hung up on told lies put on hold for so long only to be transferred with out notice to another rep then had to tell them everything all over again and still know results. So frustrating, now I'm with out service and having to owe money and left with anger frustration and not knowing what to do, I've ben through so much that my confidence talking to any xfinity member that says thy can help is at a loss of any hope. After countless attempts and when I felt like I was talking to someone who could finally help me I was treated with disrespect and disregard for my experience and frustration with xfinity moble. After all that I was the one to blame according to the last
representative. And that's it just like that nothing more I can do my problem.
XfinityZacharyA
Official Employee
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600 Messages
3 months ago
@user_a2108e I definitely understand why you are frustrated with the situation. That is not the expereince we want for you at all. I would like to gather more infromation to make sure this is taken care of.
Could you please send our team a private message with your full name and full address?
To send a Private message to Xfinity Support from any Forum page:
Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_a2108e
Visitor
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5 Messages
3 months ago
[Edited: "Personal Information"]
[Edited: "Personal Information"]
(edited)
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user_a2108e
Visitor
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5 Messages
3 months ago
This is a fallow up on My last post. After everything that has happend to me with customer care and after the disregard and disrespect from the last representative I talked to who was so rude to me, when telling me there was nothing that I can do or nothing she can do for me to activate my service multiple times I asked if there was anything I can do. And her repeating her self with the answer no!. The day after I had spoken with her my service was turned on. It suprized me but also I couldn't understand how or why? Maybe she realized it was there end and not mine? But I was suprized then after 3 days of my service turned back on, my service was turned back off. I really felt so disappointed, disrespected and felt like a slap in the face. I just can't belive what was done to me. She said there was nothing that can be done. Then my service was on for 3 days then turned right back off. Like this is how you treat your customers? If there was nothing that can be done, then why did my service get turned back on for 3 days then turned off. Just to laugh at my face tease me how can you guys treat people like this?
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