U

Visitor

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3 Messages

Thursday, December 22nd, 2022 3:33 AM

Closed

Xfinity Mobiles not unlocked even after a week of the request

I raised a request to unlock my phones. I already paid the balance in full. I received an email that they were unlocked, but the phones still show as locked to Xfinity. I am stuck in a snowstorm with no way to even call someone. I have issued several tickets with the support team, but there is no progress.

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Accepted Solution

Visitor

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3 Messages

2 years ago

It finally got unlocked, but it was hard!

Visitor

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3 Messages

2 years ago

Update: I also reached out to Apple support.  They confirmed that they see no indication that the provider lock has been removed by Xfinity.

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