1 Message

Thu, Sep 2, 2021 3:53 PM

xfinity mobile

I recently moved to a new house where comcast services were not available. It took them 3 months to run new wires to my house which they have finally done. I just had my new comcast services ( tv and internet) installed. Within those three months my bill for xfinity mobile went up almost $100 because it seemed as if i was not a Comcast customer anymore. What can I do to get reimbursed for those months I had to pay extra and also to get my monthly bill back to its original price? 


Official Employee


680 Messages

3 m ago

@user_026dbd Hello and thank you for taking the time to reach out. I am sorry to hear your move didn't go smoothly. What a frustrating experience! I am glad the work is finally done and you are able to enjoy our services at your new home!
Xfinity Mobile support via this platform is currently limited, and we only have access to help with general questions about pricing, service offers, and basic troubleshooting available on https://comca.st/3h3AzvQ.


Since your issue is regarding a billing concern, I recommend contacting our Xfinity Mobile support center via any of the following methods for account specific issues:

  • SMS Text Message: 1 (888) 936-4968
  • Phone: 1 (888) 936-4968
  • Chat

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