Kyky1002's profile

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4 Messages

Thu, Nov 28, 2019 8:00 AM

Xfinity mobile

I have just called in a spoke with David agent ID 3647010 about why my account on the mobile app shows two of the same lines. One in which I paid off in full. David continued to say to me I don't understand while your battling me I told you I dont see what you see. This is horrible customer service.

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Official Employee


280 Messages

2 y ago

Hello Kyky1002,


Thank you for making contact through the Xfinity Forum.  My apologies for the inconvenience you mention to have experienced.  Know that we are here to help, and I am happy to provide the needed assistance.


In order to provide further support, I’ll need to do account research.  When you get the opportunity, send me a private message.  You can do so by clicking on my name ComcastChrisL, which will re-direct you to my profile page.  From there you will see a blue ‘send message’ button.


In your private message please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file.  After I authenticate the account in question, I will investigate this for you.


Thanks again for your continued support.

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