Xfinity Mobile - "Your switch is still in progress". - I tried the online switch to the new 5G unlimited plan 2 weeks ago and still stuck
I already have Xfinity Mobile Unlimited for 2 phone lines (20GB + 20GB at max speed, then reduced speeds) and tried to switch to the new 5G unlimited plan.
It has stuck on this for a few weeks:
"Your switch is still in progress
This process usually takes less than an hour. If it’s been a few hours since you started an account switch, you’ll need to get in touch with us.
Contact Xfinity Mobile care"
I guess this is not going to resolve itself at this point and the only way to address this issue is to call Xfinity? I got busy or I would have called them earlier...