1 Message

Monday, January 30th, 2023 7:53 AM

Xfinity Mobile unable to add new line after move

​I have recently moved and when I started with Xfinity Mobile had a 6k and a 6 line limit. After my move my mobile app is showing it is having trouble retrieving my information and when trying to add a line it is saying I am at my maximum lines now. I have contacted customer service for multiple refreshes to link my new address and they assure me my credit limit will come back withing 24 hours. It has been 3 days and I am honestly sick of calling them. What do I do?​

Official Employee


443 Messages

2 months ago

Hi there. Thank you for reaching out to us via our Forums. For these types of situations and since it is account related issues, you will need to keep in contact with Xfinity Mobile Specialists for assistance as they are the only team equipped to assist you with this specific issue. 

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