xfinity mobile port/activation problems
I was able to successfully move over four lines from AT&T to Xfinity mobile yesterday morning. But one phone keeps getting stuck.
The first CS rep said the port request didn't go through, so she resent it. I thought everything worked out since I got a text from AT&T saying they received a request. The rep said the phone would transfer by 10am that day. But nothing happened. So I contacted CS again, only to be told it was "stuck." He had me reset my carrier settings and said it would be fixed within the hour.
Of course, it wasn't fixed. So I contacted CS again, only to be told it could take up to 24 hours. She assured me it would be fixed by then.
Well, here we are 24 hours later, and it's still not fixed. So I contacted CS again, only to be told there was an "error" with the last port request. So she resent it AGAIN and now says I have to wait another 72 hours for this to be fixed. She refused to tell me what the issue was or to try submitting the port with a different transfer PIN number to see if that would work. I have no idea what the issue is since the CS rep wouldn't tell me anything. She just kept repeating to "wait 72 hours."
I'm very doubtful that this request will work since I haven't received anything from AT&T this time. I'm pretty sure in 72 hours I will again have to contact support, only to be given another ridiculous timeframe to wait.
How is Xfinity getting away with this when the FCC requires carriers to complete port requests in 24 hours? I'm incredibly disappointed in the mobile service and the CS response I've received. They won't provide me any answers and just keep assuring me it will get fixed... only to not fix it. I'm now essentially paying for two phone services indefinitely because I can't cancel my AT&T or I risk losing my number.