Xfinity Mobile order
I am beyond frustrated with everything that has happened and I'm still not done. I started this process on Tuesday and it is now Thursday with no guaranteed end in sight. I explained to a chat representative that I couldn't ship the phones to my home and was told that my only option was to do it in the store. I went to the store where after waisting over 30 minutes of my time and also theirs I was advised they couldn't place my order. I went he and places my order and it went through. I did a happy dance until I received a call that my order needed to be verified, when I called them after giving them my information they stated that the system wouldn't give them any questions for me so the only option was to cancel the order and try again tomorrow at which time I would have to send my id and they told me there are no other options. They then disconnected the call. I then reached out through chat and a different representative said that was not right and after speaking to someone else made it so I could place the order immediately. I did so and about 20 minutes received an email asking for photos of my driver license. I don't feel comfortable sending that information online but I did it with the assurance that it would take less than 24 hours to verify and then everything would be ok. I reached out to 2 different chat representatives on Wednesday and was told 2 different things. The first said it was still verifying but don't worry it would be done soon. The second said that the order was verified and ready to be sent out and I would have a tracking number by Thursday. Today (Thursday) I chatted with a representative, a supervisor, and talked to two different people and shocker, the story has changed again. The order is still being verified and the first two had no clue when it would finish but maybe I should just send my id a second time to make sure. I tried to explain it wouldn't let me buy her answer was simply, 'I'm not sure what to tell you" you just have to wait. When I called I was told that it will take until Saturday at 7:37 am to verify and that they are simply doing them in the order received. That means I will not have my phone's until Wednesday at the earliest if even then. I have now put over 10 hours into this endeavor and all I keep hearing is sorry. At this point it may be less aggravation to stay with my current company rather than trying to consolidate my service.