nwessel1's profile

New Poster

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2 Messages

Tue, May 17, 2022 5:35 PM

Xfinity mobile network down?

I haven't been able to send texts, make calls, or access the internet on my samsung galaxy s21. I have tried troubleshooting the issue multiple times (restarting the phone, resetting the network connections, etc.), all to no avail. Is there a mobile network outage in my area or is it my phone being wonky? I am in the Pittsburgh area, just 20-30 minutes north of the city. 

Official Employee

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279 Messages

3 m ago

Hi, @nwessel1

 

Are you still experiencing issues with your services? 

Visitor

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1 Message

2 m ago

I am having issue with my phone losing 5G and LTE, I received a new iPhone 13Pro in March and everything worked fine, now since May my phone is having connection issues. I am not happy since I switch to Xfinity unsure if this is my phone or coverage. 

(edited)

Official Employee

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229 Messages

I'm sorry that's been happening @user_ed052e! As an Apple fan myself, I'd be upset with a new iPhone not working right. Our expert Xfinity Mobile experts would be able to help with checking into this further and making sure you have a great connection on your phone! You can reach them by texting or calling 1-888-936-4968 or through their chat site here: https://comca.st/3xA4XFJ . 

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Visitor

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3 Messages

2 m ago

My network is also down, I went into the store yesterday and told verizon/xfinity were having issues that would be resolved by last night. I also have an S1 ultra and have tried troubleshooting it in every way. Cannot make calls, send texts, or use mobile data. Any word on this?

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