Xfinity Mobile Login

I’m a new Xfinity customer that has been added as a second line on a preexisting account. I’ve been allotted the User Role as an Account Manager. I’m currently able to login to Xfinity and view the account information pertaining to the internet plan. However, when it comes to being able to access and/ or view my Xfinity Mobile account, I’m receiving error messages both on the online website and mobile application. 

I’ve already gone through the process of addressing this issue to multiple Chat Agents and have been promised a solution without resolve. I’ve also had the account owner reach out for support regarding this issue to Chat Agents without resolve. In addition to trying to get this issue resolved, the account owner has also called the Xfinity help line, again without any sort of solution or resolve. 

When contacting Xfinity over the phone, multiple agents have provided information pertaining to the Account Manager Role that has contradicted what is defined in writing on their companies website. I’m just extremely frustrated and baffled that I’m being told one thing from Xfinity’s representatives and what I’m able to read in writing on their online platform. Whether it’s a misunderstanding from a linguistic standpoint or a technical error, I would really appreciate some sort of solid solution to this issue.