J

Visitor

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1 Message

Wed, Jun 15, 2022 2:03 AM

Xfinity Mobile Login

I’m a new Xfinity customer that has been added as a second line on a preexisting account. I’ve been allotted the User Role as an Account Manager. I’m currently able to login to Xfinity and view the account information pertaining to the internet plan. However, when it comes to being able to access and/ or view my Xfinity Mobile account, I’m receiving error messages both on the online website and mobile application. 

I’ve already gone through the process of addressing this issue to multiple Chat Agents and have been promised a solution without resolve. I’ve also had the account owner reach out for support regarding this issue to Chat Agents without resolve. In addition to trying to get this issue resolved, the account owner has also called the Xfinity help line, again without any sort of solution or resolve. 

When contacting Xfinity over the phone, multiple agents have provided information pertaining to the Account Manager Role that has contradicted what is defined in writing on their companies website. I’m just extremely frustrated and baffled that I’m being told one thing from Xfinity’s representatives and what I’m able to read in writing on their online platform. Whether it’s a misunderstanding from a linguistic standpoint or a technical error, I would really appreciate some sort of solid solution to this issue. 

Regular Visitor

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4 Messages

2 m ago

I've had a similar problem...one account, two users with 2 different mobile phone numbers and a landline.  We get billed like clockwork and we both are under my husband's account but my use of my mobile phone is limited.  Although I can see the account and make changes to the account, my usage is limited.   Sorry I haven't any useful comments...

Official Employee

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1.1K Messages

@annlynda Thank you for reaching out to us here on our Xfinity forums! Just to clarify, is your concern with Xfinity Mobile billing or your residential services? Due to account security with Xfinity Mobile, our options are limited over social media. Please call or text 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.

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Official Employee

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118 Messages

2 m ago

@Jphillips54, Thank you for reaching out with your questions. We are very limited in what we can do on this platform when it comes to Xfinity Mobile. I would highly recommend you contact them directly by calling 1-888-936-4968. 

Visitor

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1 Message

2 m ago

I have the same problem.  I have access to my xfinity internet account.  I use to be able to view the our three xfinity Mobile accounts but not anymore.  I get the same errors messages that you get.  I am on autopay so I get charged but I don't have access to the accounts. It will be a problem if I need to change the credit card.  I dread having to call Comcast because any customer support call with them is long.

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