rosiere79's profile

New Poster

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6 Messages

Thursday, May 28th, 2020 3:00 PM

Closed

Xfinity Mobile is terribly slow!!

Everywhere I go Xfinity Mobile is slow unless connected to WiFi. I bought a new iPhone 11 when I signed up. Why is it so bad? I get around .45 Mbps with 169ms latency.
I can be sitting next to my lady who has Verizon prepaid and her 8 year old android dual core dinosaur out paces my iPhone 11 when it comes to data speeds. This is unacceptable. I’ve been with Xfinity Mobile 4 months and hate it. But I still have over $600 to pay on this iPhone. I need out of this so I can switch carriers. I would rather get a $40 Android from AT&T prepay

Frequent Visitor

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9 Messages

5 years ago

I was surprised to find in my area, the xfinity mobile LTE speed was 120/40 Mbps (tested with speedtest app in iphone 8). I didn't believe it, so went back to the same location and tested again after 2 days. It was still the same. (This info is more of FYI).

 

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New Poster

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3 Messages

4 years ago

I have Xfinity Mobile. I cannot connect Zoom outside of my house, I drop calls in my house and I find this device very bad and unreliable.

Official Employee

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49 Messages

Good evening, thank you so much for taking the time to reach out to the Digital Care team here through our forums. I am so sorry for the delayed response and to see that you are having issues with your phone connected to zoom outside of your house and having issues inside your home. I know how frustrating this can be and In order to discuss your account, you would need to reach out to our mobile experts at either https://comca.st/3vD9Yet or through (888) 936-4968. Let us know if you have any issues with either of these options. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

4 years ago

I thought my phone was the problem, but it’s not because I have new phone and nothing is changed, I think the service is the problem, I am paying close to 80 per month, and the data service I am getting is a 3G level, this is terrible, probably it’s time for me to pack and go to ATT OR T-mobile.

Official Employee

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1K Messages

Hey there, I am sorry to hear you are having a poor experience with your Xfinity Mobile service. In order to discuss your account, you would need to reach out to our mobile experts at either https://comca.st/3vD9Yet or through (888) 936-4968.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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