rosiere79's profile

New Poster

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6 Messages

Thu, May 28, 2020 3:00 PM

Xfinity Mobile is terribly slow!!

Everywhere I go Xfinity Mobile is slow unless connected to WiFi. I bought a new iPhone 11 when I signed up. Why is it so bad? I get around .45 Mbps with 169ms latency.
I can be sitting next to my lady who has Verizon prepaid and her 8 year old android dual core dinosaur out paces my iPhone 11 when it comes to data speeds. This is unacceptable. I’ve been with Xfinity Mobile 4 months and hate it. But I still have over $600 to pay on this iPhone. I need out of this so I can switch carriers. I would rather get a $40 Android from AT&T prepay

Responses

sumathip

Frequent Visitor

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9 Messages

1 y ago

I was surprised to find in my area, the xfinity mobile LTE speed was 120/40 Mbps (tested with speedtest app in iphone 8). I didn't believe it, so went back to the same location and tested again after 2 days. It was still the same. (This info is more of FYI).

 

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Visitor

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1 Message

I travel a lot and have the same issue.   At times it is so slow and unresponsive, we cant even use GPS.   We have two phones, one on the unlimited and the other on the by the gig plan.  One was BYOD that I brought from Verizon and the other is new on the payment plan.   I have even added the HD Pass.  Coming from Verizon, I know what the speeds should be.  

I have tried the online chat and called SEVERAL times.    Their answer is to use Asurion (paying the deductible) and replacing my payment plan phone, even though it is under warrenty and there is no indicator that it is the phone (aka, both phones are doing the same thing).   The problem is they started telling me this within a month of switching.  When I say that is not acceptable, either they just leave the chat or someone we get "disconnected", EVERY TIME!  

I am getting close to the end of my payments and now looking to switch away from xFinity.  Their support is BEYOND awful and at this point, I believe they are intentionally restricting internet speeds.   I can have a full (5 bar) signal and unable to use the internet.  

(edited)

matt96teg

Contributor

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31 Messages

Xfinity mobile uses Verizon network for the cell service (not talking about WiFi hotspots) and it is Verizon who is throttling bandwidth of Xfinity mobile. They give priority to their customers first.

I have Verizon and XM and XM for me is usually just as fast but with a little slower ping times.

New Poster

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3 Messages

4 m ago

I have Xfinity Mobile. I cannot connect Zoom outside of my house, I drop calls in my house and I find this device very bad and unreliable.

Official Employee

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29 Messages

Good evening, thank you so much for taking the time to reach out to the Digital Care team here through our forums. I am so sorry for the delayed response and to see that you are having issues with your phone connected to zoom outside of your house and having issues inside your home. I know how frustrating this can be and In order to discuss your account, you would need to reach out to our mobile experts at either https://comca.st/3vD9Yet or through (888) 936-4968. Let us know if you have any issues with either of these options. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

2 m ago

I thought my phone was the problem, but it’s not because I have new phone and nothing is changed, I think the service is the problem, I am paying close to 80 per month, and the data service I am getting is a 3G level, this is terrible, probably it’s time for me to pack and go to ATT OR T-mobile.

Official Employee

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135 Messages

Hey there, I am sorry to hear you are having a poor experience with your Xfinity Mobile service. In order to discuss your account, you would need to reach out to our mobile experts at either https://comca.st/3vD9Yet or through (888) 936-4968.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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