Regular Visitor
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4 Messages
XFINITY MOBILE - ineligble - because of a mistake
Hi Team,
I applied for xfinity phone through a comcast store.
While applying I entered the wrong SSN by mistake. It shows I am ineligible. I asked the store person whether I can reentered the SSN he told he don't have that option to do it.
After few says, I tried to apply phone it says ineligble and not allowing the reenter the SSN.
I tried to reach one of the customer agent through phone they told I can reapply for 6 months.
If I don't have a good credit I understand I can wait for 6 months, but since I have entered a wrong SSN, so I am asking for a way to reapply with the correct SSN.
Please help on this request.
Thanks
Responses
ComcastChrisL
Official Employee
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280 Messages
1 y ago
Hello sattanathan,
Thank you for contacting us through the Xfinity Forum. We greatly appreciate your time, and patience. I am more than happy to provide further information on this front.
I can confirm, and do so accurately, that you will not need to wait 6 months. There is a wait time of 60 days before you can re-apply for the service. We allocate this time frame in order to protect customers from getting re-peated hard hits to their credit score.
As of now, given the circumstances, the system will not provide the opportunity to run the qualification process until after the 60-day period completes. My sincerest apology for the inconvenience you’ve encountered. Let me know if you have any additional questions.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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