Xfinity Mobile [Edited]
[Edited: "Solicitation"] I signed up for internet service with Comcast back in July 2022. When I received the modem/internet equipment, I was then also sent a Samsung galaxy. I called once I received the phone and was told that in order to get the Internet discount, I had to make payments on Xfinity Mobile. Come January 2023 when I was trying to cancel my internet service (which I was told I could cancel at any time), I find out that I have to continue to pay for the Xfinity mobile phone that I NEVER ordered or authorized payment on. I tried calling them so many times, went in person to their store, called the fraud department, reported fraud on my credit card (just for xfinity to re-charge me for the phone), tried removing my card number/ bank account (wasn't allowed to do). I finally was advised that I should return the phone which I did. They are saying they refunded my account $450 when there are no refunds in my bank account.
This is WILD to me. Every time I call, I get so beyond frustrated that I almost just don't call so that I don't have to deal with them. No one has been helpful. I am considering getting a lawyer at this point in time. Did this happen to anyone else?