ReneeFiveCents's profile

New Poster

 • 

1 Message

Tuesday, December 15th, 2020 7:00 PM

Closed

Xfinity Mobile Eating Data in First Day of Billing Cycle

About a month and a half into Xfinity Mobile (switched from AT&T).  Last month I used .86 Gig.  Now, first day of billing cycle I'm already at .67 Gig.  How is this possible?  Feels like a scam to upgrade.  Anyone else experience this problem of burning through data so quickly?  Called and spoke to a human.  They said there must be something running in the background.  I work from home and my cell phone is connected to WIFI all the time.  What's up?  Not liking Xfinity at all.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Expert

 • 

1.4K Messages

5 years ago

Look in the settings for mobile data. It will show you which apps are using data and how much.

 

I suggest going into the app settings/manager, and turning off background data for the problem apps. I also suggest turning off mobile data and keeping it off unless you need to use it.

 

My phone shows Wi-Fi data usage and mobile data usage separately. Wi-Fi data usage isn't a concern for me. The mobile data is the one I pay attention to.

forum icon

New to the Community?

Start Here