XFINITY MOBILE DISHONESTY
A few weeks ago, my Samsung A50, sent to me by Xfinity, stopped charging. I called them and explained the issue. The person I spoke with told me that because the phone was less than 4 months old and it was an internal malfunction, that I could return it free of charge (as long as there was no damage) I was thrilled because there wasn't. It was practically brand new and I kept it in a case. With this being said, my husband and I both still double checked it anyway to be absolutely certain that there were no marks, scratches or chips before sending it back for a replacement. Today, I received an email saying it was received. When I looked at my bank account, guess what? Xfinity charged me 385.00! I called them right away and was told that I was charged because of not one but two scratches! Really? So I guess my husband and I both have some serious vision problems, since it was scratch free when we sent it back! So dishonest! Saying one thing and doing another is a terrible way to do business! They lost this customer!