Xfinity mobile customer service is the worst, is not worth it to pay less.

@arrastia44 I would be happy to assist with your billing concerns and make sure you have the information needed to get your concerns address with the ACP approval process. To get started, please use the Direct Messaging icon to send us your full name and address.

I am trying to get my broken watch unlinked from my iphone in my account!!!!  I talked to customer service 3 times about this and have been told 3 times my watch was unlinked.....it is still there!!!!!!!!!!  Very frustrated!!!!!  I now have 2 watches linked to my phone.  The last call was with Grace from customer service and she credited my account $10.00 and promised me my watch would be unlinked in 10 minutes....it was not!!!!  That is 3 customer service reps that lied to me!!!!!  What is so hard about unlinking a watch?????

@MemawAngie Thank you for taking the time to reach out to us regarding this concern with unlinking your Apple watch from your Xfinity Mobile account. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests or support over this platform. Support information for XM can be found at https://comca.st/3M8ht6h

You can also contact our Xfinity Mobile support center via any of the following methods:

• SMS Text Message: 1 (888) 936-4968

• Phone: 1 (888) 936-4968

• Chat: https://comca.st/3Rp25n1

I do see that you have also sent us a private DM with a similar message. Please note that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of our Forum Guidelines. You must first create a public post requesting assistance and if a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so.

We bill in advance for your services so a statement was already cut and sent before you made changes to your account. I can't speak to what that other rep did, or what her thinking was and how that was best for you. I can only ask that the conversation be reviewed  which will provide a opportunity to be trained in an area she may need a bit more clarification in. I will make sure that it is reviewed, I promise.

I think I found the bottom line of stuff. The request and approval for the changes on your account was done on 09/11. This is when the new contract was to start. However, the completion process did not take place until 09/26. This means, you have more credit coming to you in the amount of $24.08. Why this happened, I can't say. I can continue to investigate it and see if I can reverse the mistake if you would like, or I can place a credit on the account to make up the difference. How would you like me to processed?  -Christy

i'll take the credit to my account

Hello, @eckleberry. We appreciate you for sharing your post here on the Xfinity Community Forum. I'm sorry to hear about the experience you've had while trying to have your concerns with Xfinity Mobile addressed. This isn't the experience we want for anyone. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. I know you've called in to speak with agents and feel you are not getting the help you need. By chance, have you tried following up with an agent by text at 1-(888) 936-4968 or chatting to see if your disconnection request was processed?