leogman's profile

Visitor

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3 Messages

Fri, Jun 18, 2021 5:59 PM

Xfinity Mobile Account Access

For a month now, cannot access my Xfinity mobile account, data info, or billing. Spent over an hour on phone with customer service who promised me I'd receive an email telling me all was fixed within 24 hours....I'm still waiting. Can't access any information on my mobile account. What gives? Maybe time to switch to Verizon or TMobile?

Responses

Official Employee

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25 Messages

1 m ago

Thank you for reaching out! I do have to apologize though; due to account security reasons we cannot help with this issue over social media. For assistance with this matter, please give us a call at 1 (888) 936-4968 or chat online at https://comca.st/3cTeAWw and one of our experts will be happy to look into this for you! 

Visitor

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3 Messages

1 m ago

Xfinity support was no assistance when I contacted them for over an hour. Have started looking for other mobile carriers. 

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