xfinity hotspot problem

I have been able to connect to a xfinity hotspot near my art studio for more than a year without issues. Suddenly, without any changes on my end, the connection no longer works. I use an android phone and have no problem connecting to other available hotspots. Wondering if there is a fix for this issue. Would a wifi booster help? Just find it weird that it worked for more than a year and now it doesn't.

Thanks for any hel6

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Responses

Accepted Solution

XfinityJosephA

Official Employee

•

1.7K Messages

2 years ago

Hello, @user_c3c144, is the hotspot still showing up on your device? Or is it no longer showing up on all devices?

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user_c3c144

Visitor

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5 Messages

@XfinityJosephA yes it shows up as the xfinity wifi. Just doesn't stay connected. I have ordered a wifi extender and hopefully that will work. Thoughts?

2 years ago

0

CCXavier

Official Employee

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695 Messages

That is a possibility that it would help boost your connection. When is it expected to come in, so we can follow up with you?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

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user_c3c144

Visitor

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5 Messages

Next week...I will let you know how it goes. Thanks much for your help

2 years ago

0

CCXavier

Official Employee

•

695 Messages

You're very welcome and awesome! I have you all set for a follow up next week, in the meantime we hope you enjoy the rest of your night and weekend!

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

XfinityJohnG

Official Employee

•

1.7K Messages

Hello, we just wanted to check back in on your service issues. Did you get that wifi extender set up as of yet?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

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user_c3c144

xfinity hotspot problem

XfinityJosephA

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CCXavier

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