Shahab_M's profile

New Poster

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1 Message

Sat, Jan 4, 2020 7:00 PM

Xfinity Cell phone not ringing, going to voicemail

This started happening to me about 10 days ago. I have been using my new Samsung Note 10 phone for 4-5 months, receiving calls OK, and had done nothing to change any settings. I tried anything I could think of, including turning the phone off and on,  and then called Comcast. The young lady who I finally got to talk to was super nice and helpful. Suggested putting the phone on airplabe mode for a couple of minutes. That did not solve the problem. Then she said reset the network (in settings), that always works. And it did. But my problem is that it is happening again and again. It happened aagin today, and this time it was fixed by turning the phone off and back on. Obviously this is a Comcast network problem, because I'd changed nothing on my phone. I just hope that Comcast will take a serious look and fix it. It is quite inconvenient

Responses

BarryNVa

Regular Visitor

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3 Messages

1 y ago

Check to see if you have slipped into  DO NOT Disturb mode or a scheduled Do NOT Disturb event.  That is what happens when you are in Do Not Disturb....  calls do not ring and go to voice mail.

Visitor

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4 Messages

2 m ago

My iPhone 11 is not ringing when I get calls it goes straight to voicemail. I can  call out but no one can call me.

Visitor

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4 Messages

2 m ago

This is also happening to me. The issue is on Comcast’s end and seems to be going on for years!

Visitor

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4 Messages

2 m ago

I’ve updated my phone

I have reset the modem

i didn’t not block anyone

I did not accidentally put my phone on do not disturb

my phone is not on airplane mode

I have placed my phone on airplane and then took it off

I have turned my phone on and off

I am not the problem... when will Comcast fix this. 
I read that Comcast has to reactivate the phine! Is this correct.

Visitor

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4 Messages

2 m ago

MY PHONE WILL NOT RING but I can call out.

1. I’ve updated my phone

2. I have reset the modem

3. I didn’t not block anyone

4. I did not accidentally put my phone on do not disturb

5. my phone is not on airplane mode

6. I have placed my phone on airplane and then took it off

7. I have turned my phone on and off

I am not the problem... when will Comcast fix this??


I read that Comcast has to reactivate the phone ! Is this correct?????

anyone???

Visitor

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1 Message

I just had this happen to me as well!  Now it’s happening to my wife!

New Poster

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5 Messages

14 d ago

Mine does that too. People are complaining that I'm not answering the phone, I'm not getting calls from work when I'm on call and am supposed to answer, and to top it off I don't get notifications of voicemails. Very frustrating

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