1 Message

Sun, Nov 28, 2021 5:03 AM

xfinity 300Back offer on upgrade to iphone 13 seems fake

i had purchased iphone 13 pro max on  on 7th Oct with 300back offer
i had receved the iphone on 11th of Nov and activated the phone on same day. i not able to track my $300 gift card on the xfinityincentivetracer website.

not sure if  will be receiving the same.  i had submitted a ticket but no response

xfinitymobile customer care is useless not able to help on this

Official Employee


299 Messages

2 m ago

@user_2a5e68 thank you for taking the time to post to our Xfinity Community Forum! I am sorry to hear about the inconvenience with your Xfinity Mobile purchase. This is never the experience we want for you. We are running a number of gift card promotions for the holidays, which may cause some delays. If you are unable to track your gift card, or have not received it yet, please give our Xfinity Mobile experts a call at (888) 936-4968, as we are limited with the Xfinity Mobile support we can provide on this platform. Thank you!



21 Messages

2 m ago

I bought an iPhone13 Pro Max on launch day,  and received the $300 gift card a couple weeks ago.   It's not fake.

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